Terms

Who is selling this

Ship It is made by Alex O'Neill, a sole trader in the UK.

You buy Ship It through Onelink, the merchant of record service Stripe runs for sellers like me (Stripe Managed Payments). Onelink is the seller of record at checkout and on your receipt, and the legal seller named on your invoice is Sold through Link, LLC. Onelink deals with sales tax and VAT in most countries and sends you your receipt. Stripe processes the payment. I make the course and look after you once you have bought it.

Questions about anything here: hello@ship.pivot20x.com.

What you get and when

Ship It is digital content. Nothing is posted to you.

The Submission Playbook is yours the moment you pay. You read it and download it from your private Ship It area, and the link is emailed to you.

The Ship It lessons, the Ship-It Pack, the Rejection Kit and Selling apps to businesses arrive on the release date. That is the release date. Until then your Ship It area shows when they are coming.

Price

While the pre-sale is open the founding price is £49, paid once. After the lessons are released the price is £97. The founding price ends on the date shown on the sales page.

Full refund before the release date

You can ask for a full refund at any time before the release date. You do not need a reason, and it does not matter whether you have opened the Playbook.

Email hello@ship.pivot20x.com and say which email address you bought with. I issue the refund by hand through Stripe and it goes back to the card or method you paid with.

When a refund goes through you lose access to your Ship It area, including the Playbook. If I ever give you a partial refund as a goodwill gesture, you keep your access.

Live in 30 days, or your money back

From the release date there is a 30 day guarantee. You get a full refund if all of these are true:

• The 30 days count from the release date, the release date, not from the day you paid.
• Your app is not live in the App Store or Google Play within those 30 days.
• You followed the steps in the lessons.
• You can show me where you got stuck. A screenshot, an error message or a rejection note from Apple or Google is enough.

Asking for a guarantee refund

Email hello@ship.pivot20x.com with where you got stuck. I will reply, and I may try to help you get unstuck first. If you still want the money back and the conditions above are met, I refund you in full by hand through Stripe. A refund ends your access.

Your 14 day right to cancel

If you live in the UK, the law gives you 14 days to cancel an online purchase of digital content, as long as you have not already started to receive it with your agreement.

In the pre-sale this gives you nothing extra to worry about: the lessons have not been supplied yet, and my refund promise above is wider than 14 days because it runs until the release date.

The Playbook is supplied straight away after payment. Whatever the law says about your 14 day right, my refund promise covers it: until the release date you can have a full refund, Playbook included, just by asking.

Nothing in these terms takes away rights you have under the law where you live.

Using Ship It

Ship It is for you. Please do not share your private link, or copy or resell the lessons, the Playbook or the other material.

Ship It shows the way I get apps into the stores. Apple and Google decide whether an app is approved, and their rules change. I cannot promise their decision, which is why the guarantee depends on your steps and where you got stuck.

Contact

Email hello@ship.pivot20x.com. Your receipt and tax invoice come from Onelink.